Resolve disputes more efficiently and effictively.
MODRON provides flexible and scalable solutions for Mediators, Law Firms, Government Departments, Courts and Tribunals, Real Estate, Finance, Telcos, Medical, Insurance, Human Resources and many other sectors.
Capable of processing everything from basic complaints through to complex legal matters and disputes, each online dispute resolution platform can be designed and completely customised by its operator to suit their own dispute resolution and case management processes. With complete control over white-label branding, integrated marketing tools and commerce settings, as well as reporting and statistical data, a Gateway offers an incredibly adaptive and flexible system for processing any type, size and volumes of dispute cases.
Allows for any combination of individual administrators, mediators, lawyers, dispute resolution professionals and/or internal staff to be inserted into the dispute resolution process at any time. Operators can adjust and control macro settings and make changes at any time to ensure the dispute resolution process and case management system suits the needs and requirements of the entity it is serving.
Operators can design and customise their platform to match their organisations existing processes, goals and objectives. This includes control over the resolution processes, the branding, assigned resources as well as an integrated commerce platform if applicable. Adjustments can be made by operators at any time.
Operators design the resolution processes for their platform by choosing from a suite of automated tools, functions and stages and steps using simple drag and drop functionality. Once the process has been designed the entire dispute resolution process, case management, billing and reporting is completely automated for the organisation.
Recent work: Online Dispute Resolution
The Victorian Civil and Administrative Tribunal recently partnered with MODRON to test the impact of Online Dispute Resolution (ODR) for the purpose of increasing access to justice for citizens. The platform enabled citizens and staff to process genuine cases in real time from multiple locations and the pilot was a resounding success by all measures. More info