First you need to have a case created. If you need help with how to create your case check out this guide.
Step 2. Describe the issue
Step 3. The new issue is logged in Caseview
Step 4. The new issue is posted to the Everybody Space
Step 5. Resolving an issue
Step 6. Resolved issues are documented in the Everybody Space
Step 7. You can open a resolved issue at any time
Step 8. Create a resolution from Caseview
Step 9. Describe the resolution
Step 10. The new resolution is logged in Caseview
Step 11. The new resolution is posted to the Everybody Space
Step 12. All the issues and resolutions in a Space are aggregated in the Space panel
If you have followed the steps, you will have created an issue, marked it as resolved and then opened it again. You will have also created a resolution in a case.
“Issues and resolutions can be created at any time and logged in a case. These tools can be used to set a framework for establishing the issues in a case and working to reach resolutions for those issues. Have a think about the potential use cases in your own dispute resolution processes.”
If you don’t already have your own MODRON Spaces account, sign up for a free trial and see how easy it is to setup your own Spaces, your way.