Send video and audio messages within a case

Learn how to leverage asynchronous video and audio messages for enhanced communications in a case.
Written by Nathan Polito
Last updated January 21st 2020

Requirements You will need your own MODRON Spaces account. If you don’t already have your own account, we invite you to try the platform totally free. This feature is only available in Chrome (or other Chromium-based browsers) and Firefox.

Step 1. Start the record a video message process

First you need to have a case created. If you need help with how to create your case check out this guide.

From within your case you then navigate to the appropriate space for sharing your video message. For this guide we will record a message in the Everybody space so that anyone in the case can view the message. At the bottom-right of a Space is what we refer to as the Omnibar as seen below.

Click on the Omnibar.
When you click on the Omnibar, you will see the option to Record Video Message - click on that option to get started.
Step 2. Prepare to record your message
Once you click the Record Video Message option, the recording screen will open. Here you can decide on a name for your video as well as change your settings for your camera and microphone by clicking on the gear icon. It is also an opportunity to assess how your recorded video will appear before you start. When you are ready, click the Start button to commence recording and the Stop button that will appear when you are finished.

NOTE: If this is the first time you have used this feature, you may need to give permissions to MODRON Spaces to use your camera and microphone.

Step 3. Record and review your message
Once you have recorded your message play it back to see just how great you did! If you are satisfied with your video, then press the Save button to post the video to the space. If you think you could do better, click Record Again and repeat the process as many times as necessary until you nail it.
Step 4. Your saved message is posted to the Space
By clicking on the Save button you will post the video to the Space. Anyone who is part of that Space will be able to view your message.
Step 5. Try a Recorded Audio Message
By repeating steps 1-4 but choosing the Record Audio Message instead of Record Video Message you can similarly post a recorded audio message to the Space.

If you have followed the steps, you will have recorded both an audio and video message that you can play back from your Space.

“Every participant in a case has this ability and it can be leveraged in several ways to provide flexibility and effectiveness for case communications. Recorded message communication is a highly effective complement to the other real time communication options in your platform. Have a think about the potential use cases in your own dispute resolution processes.”

If you don’t already have your own MODRON Spaces account, sign up for a free trial and see how easy it is to setup your own Spaces, your way.

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